π¬ Frequently Asked Questions (FAQ)
π How long does delivery take?
We process all orders within 1β3 business days after payment confirmation.
UK delivery usually takes 5β10 business days, depending on your location.
Youβll receive a tracking link via email once your order is shipped.
π Do you offer free shipping?
Yes! We offer free shipping across the UK on all orders β no minimum spend required.
π Can I send Blockfy as a gift?
Absolutely! Every order comes in gift-ready packaging β elegant, minimal, and beautifully wrapped.
You can also add a personalised note during checkout.
π What if my product arrives damaged or incomplete?
Weβre so sorry to hear that! Please email us at support@blockfy.co.uk within 48 hours of receiving your order.
Include clear photos of the packaging and product, and weβll send a replacement right away.
π Can I return or exchange my order?
Yes β you have 14 days from delivery to return unused items in their original packaging.
Please review our Refund & Returns Policy for full details.
π³ Which payment methods do you accept?
We accept all major cards via Shopify Payments, plus PayPal, Apple Pay, and Google Pay.
All transactions are processed securely and encrypted for your safety.
𧱠What makes Blockfy different?
We donβt just sell products β we help you build memories.
Every Blockfy set is a symbol of creativity, connection, and love that never fades.
π¬ How can I contact you?
You can reach our support team anytime via:
π§ support@blockfy.uk
πΈ Instagram @blockfy.uk
We respond within 24 hours (MonβFri).
π§Ύ Do you provide invoices?
Yes, digital invoices are automatically emailed once your order is confirmed.
π Can I track my order?
Of course! Visit our Track My Order page and enter your order number and email.
πͺ Do you ship internationally?
Currently, we deliver within the United Kingdom only β but international shipping is coming soon!